Refund Policy

Overview

Thank you for choosing AdSpot Media for your newspaper advertising needs. We are committed to providing you with the best possible service and ensuring your advertisements are published as requested.

This Refund Policy outlines the conditions under which we accept cancellations and issue refunds for our newspaper advertising services. Please read this policy carefully before making a booking.

Cancellations

Free Cancellation (Full Refund)

You may cancel your booking and receive a full refund if you cancel at least 48 hours before the scheduled publication date. To be eligible:

• The cancellation request must be submitted via email to [email protected]
• Your quotation number must be provided in the cancellation request
• The ad must not have been submitted to the newspaper for printing

Late Cancellation (Partial Refund)

If you cancel your booking between 24 and 48 hours before the publication date, a 50% cancellation fee will apply. The remaining 50% will be refunded to your original payment method.

No Refund Zone

Once an advertisement has been submitted to the newspaper (typically within 24 hours of the publication date), we are unable to offer a refund. However, we may be able to reschedule your ad to a future date at no extra charge, subject to availability.

Refunds

Eligibility for Refund

Refunds will be issued in the following situations:

• Your advertisement was not published due to a newspaper error
• Your advertisement was published with significant errors caused by AdSpot Media
• The booking was cancelled within the free cancellation window (48+ hours before publication)
• Duplicate payments were made for the same booking
• Services were paid for but not rendered due to our inability to fulfil the booking

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Advertisement published correctly as per the booking specifications
• Cancellations requested less than 24 hours before publication
• Ad errors caused by incorrect information provided by the customer
• Change of mind after the ad has been submitted to the newspaper
• Promo code discounts applied at the time of booking
• Platform commission and VAT charges (non-refundable service fees)

Refund Processing Time

Approved refunds will be processed within 5–7 business days and credited back to your original payment method:

• Card payments: 3–7 business days (depending on your bank)
• Bank transfers: 3–5 business days after confirmation of your account details

Ad Errors and Reprints

If your advertisement is published with an error that was caused by AdSpot Media (e.g., wrong date, incorrect size, wrong newspaper), we will:

• Arrange for the ad to be reprinted in the correct publication at no additional cost, or
• Issue a full refund of the booking amount if a reprint is not possible

If the error was caused by the customer (e.g., incorrect ad content submitted, wrong date selected), we will attempt to assist with a reschedule, but a refund cannot be guaranteed.

Modifications to Bookings

If you wish to modify your booking (change of publication date, newspaper, or ad size), please contact us at least 48 hours before the scheduled publication date. Modifications are subject to:

• Availability of the requested publication slot
• Any applicable price differences (additional charges or credits)
• Approval from our team

Modification requests submitted less than 24 hours before publication may not be accommodated.

Bank Transfer Payments

For bookings made via bank transfer, your booking will be held for 3 business days pending payment confirmation. If payment is not received within this period, the booking may be cancelled automatically.

To confirm your bank transfer, please email a copy of your payment receipt to [email protected] with your quotation number.